TrailerTREK Towbars TrailerTREK Towbars Are The Midlands Leading Mobile Towbar Fitting Specialists
Company Name - TrailerTREK Ltd Website design by Jamelia Web Solutions 2018
Company Number - 07862684
Copyright 2014 TrailerTREK Ltd
VAT Number - 144536612
Registered Office - Unit 8a, Oak Farm, Hampton Lane, Catherine de Barnes, Solihull, Birmingham B92 0JB
Service / Sales - 07938 960725 www.trailertrek.co.uk firstname.lastname@example.org
Terms and Conditions / T & C’s
Trailertrek Ltd - Terms and Conditions.
1.1 - All terms and conditions are governed by and construed in all respects in accordance with the
laws of England. You irrevocably submit to the exclusive jurisdiction of the Courts of England.
1.2 - Your statutory rights are not affected.
2.1 - The placing of an order, or booking of a fitting will be deemed as an acceptance of our Terms
3) Cancellation’s and Lateness.
3.1 – Any cancellations within 48 working day hours of fitting time and date, will incur a 50% charge
3.2 – The Customer agrees to pay a £15 charge to be added to any job total in the event where the
customer is more than 15 minutes late for their installation slot.
3.3 – Trailertrek Ltd reserve the right to refuse to fit to any vehicle. This will be at the fitter’s
discretion. We accept no liability for any costs incurred by a customer should their car be deemed as
one that is unable to be fitted to.
3.4 – Trailertrek Ltd reserve the right to cancel or re-book any fitting. We accept no liability for any
costs incurred by a customer should this situation arise.
3.5 - All cancellations must be in writing, without exception and received within 48 working hours (Mon - Fri) prior of fitting time and date and will incur a 35% cancellation charge to cover carriage and suppliers handling charge. When booking this forms part of your acceptance and conditions to supply and install. By making a booking with Trailertrek you agree to these terms and conditions.
3.6 - If you are supplying your own towbar and electrics and require only a fitting service please ensure you have ordered the correct parts as a 50% charge is applicable if we are unable to fit due to incorrect parts or corrosion to the vehicle mounting.
3.7 - All booking are confirmed by email and if we are unable to fit due to incorrect details being given or customers non-attendance, a 50% charge is applicable.
4.1 – Trailertrek Ltd shall not be held liable for any failure to perform obligations due to force
majeure. Following notification by us to you of such cause, we shall be allowed a reasonable
extension of time for performance of any obligations. For the purpose of this term, force majeure
means fire, explosion, flood, lightning, an act of God, act of terrorism or events or circumstances
outside of reasonable control by Trailertrek Ltd.
5) Specification and Installation.
5.1 – Customers are required to provide Trailertrek Ltd with the correct vehicle description at
time of booking/ordering. Make, Model and year refer to the production of a vehicle. This will
not necessarily be the actual date of registration of the vehicle. If clarification is required, it is
the customer’s responsibility to seek out the correct information from the manufacturer prior to
booking. If an incorrect product is supplied due to incorrect information or specifications given by
a customer, then the customer agrees to allow Trailertrek Ltd to exchange the incorrect goods for
the correct product and rearrange the fitting. Should an order/fitting be cancelled or rearranged
due to incorrect vehicle details provided by a customer, Trailertrek Ltd reserve the right to apply an
additional fee of £50 to the current job total to cover our costs. Trailertrek Ltd accept no liability for
any costs incurred by the customer.
5.2 – All dealership requirements must be expressly stated at time of booking. Reliance falls on the
customer to seek out any dealership stipulations prior to booking. Trailertrek Ltd accepts no liability
for loss of warranty, or any other costs incurred by the customer.
5.3 – Certain vehicles may require further decoding or diagnostic work at a dealership following
the installation of dedicated electrics. Trailertrek Ltd accept no liability for any costs incurred by a
customer should this be required.
5.4 – It is the customer’s responsibility to ensure that any products requested or fitted fully comply
with any specifications required by an M.O.T. test and that all goods are used in compliance with
all laws within whichever country you are travelling in. Some vehicles may require a tow ball to be
removed when a customer is not towing or has an M.O.T. test. Trailertrek Ltd accept no liability for
costs incurred due to a customer’s failure to follow advice or adhere to any legislation.
5.5 – Trailertrek reserve the right to amend a quotation upon installation should the installation
require further work than was requested by the customer and quoted for in our original quotation.
This includes the removal and reinstallation of any ply-lining or any additional non-factory fitted
interior or accessories on any vehicle.
5.6 – If an installation address is changed, Trailertrek reserve the right to alter any quotation
5.7 – Trailertrek accept no liability for any costs incurred by a customer in the event of an incorrect
part or a damaged part being taken to an installation.
5.8 – Any time or date for installation or delivery, given by Trailertrek is given in good faith but is an
estimate only. Trailertrek does not accept liability for any costs incurred by a customer for a late
6.1 – Unless expressly stated by the Management, full payment is due upon completion of a fitting
or in instances of supply only, payment is due upon ordering of the goods.
6.2 – Title to goods shall not pass to a customer until full payment has been received, but even
though title has not passed, Trailertrek shall be entitled to sue or proceed with debt collection
proceedings for the amount owed once its payment has become due.
6.3 – In the event of debt collection proceedings commencing, the customer agrees to pay a £50
administration charge, in addition to any amount already due.
7.1 – If for any reason beyond our control we are unable to supply a particular item to a customer,
Trailertrek does not accept any liability for costs incurred by the customer for the non-supply of the
7.2 – If for reasons beyond our control Trailertrek are unable to perform a customer’s request, the
customer agrees to allow us a reasonable extension of time for performance to be completed.
8.1 – Trailertrek cannot supply exact dates or times for delivery. Once in the hands of a carrier, it
is the carrier’s responsibility to attain the target delivery time. Trailertrek does not accept liability
for any costs incurred by a customer due to a delay of a delivery. Trailertrek will not disclose any
carrier’s details on request. A customer must contact Trailertrek, who will contact the carrier
regarding a delayed delivery.
8.2 – Non-receipt of goods must be reported to Trailertrek within five days of expected delivery
date. Trailertrek accepts no liability for costs incurred by a customer due to the non-delivery of
9.1 – Trailertrek will not accept returns, unless the item is defective or not as described.
9.2 – Trailertrek will not accept returns if any part of the goods has been constructed.
10.1 – Trailertrek Ltd will replace any goods proved to our satisfaction to have been damaged in
transit, provided that we are notified in writing, within 5 days of delivery, of the occurrence of the
damage and if practical the nature and extent of the damage. Trailertrek accept no liability for any
costs incurred by a customer due to an item being damaged in transit.
10.2 – For the purposes of Clause 10.1 above. In writing includes both written letters and e-mail
communication addressed to the Complaints Department. Mobile communication via text will not
11) Guarantee’s and Rectifications.
11.1 – All vehicle electrics fitted by Trailertrek Ltd are covered by a 12 month guarantee.
11.2 – Any guarantee offered by Trailertrek Ltd will cease immediately should the customer, or any
other third party, interfere with any electrics or goods supplied and/or installed.
11.3 – Any guarantee offered by Trailertrek Ltd is offered to the purchasing customer only. Any
subsequent owners will not be covered under any guarantees from Trailertrek.
11.4 – Trailertrek Ltd will pass any third party guarantee on, in full, to any purchasing customer. This
guarantee will cease should the vehicles ownership be transferred.
11.5 – In the respect of goods manufactured and supplied to Trailertrek by third parties, Trailertrek
will pass on to the customer (in so far as possible) the benefit of any warranty given by such third
parties and will (upon request) supply details of the Terms and Conditions of warranty’s and copies
of any product sheets issued by a third party.
11.6 – With regards to installation or information passed from third parties or manufacturers,
Trailertrek cannot be held responsible for any inaccuracies within this data, and an items installation
instructions take precedence.
11.7 – Trailertrek reserve the right to charge a customer a call out fee of £50 if on attendance to
a rectification request, no issue is found, or the issue is of the extent which is covered by basic
maintenance of any vehicle, misuse or neglect.
12.1 – Trailertrek does not accept responsibility or liability for any damage to any equipment in
which our products are used for purposes other than for those of which it was designed.
12.2 – Trailertrek does not accept liability for damage to a customer’s vehicle or property once
the customer has signed on completion of an installation to say no damage has been caused. Any
damage must be reported prior to signing a job completion sheet. Once a job completion sheet has
been signed, Trailertrek will not accept any liability for any damage caused to vehicles or any other
12.3 – Trailertrek does not accept liability for damage to vehicles caused by the weather during an
13.1 – All prices/quotes include VAT at the statutory rate current at date of invoice. Trailertrek Ltd
reserve the right to alter prices or quotations at any time without prior notice.
13.2 – Trailertrek does not accept liability for any loss of earnings, profit, business, contracts,
revenue or any consequential loss of any nature whatsoever.